After Sales Services

Good after sales service is so important to ensure that you will be running our products smoothly and productively. Therefore, we have spent significant resources in terms of spare parts as well as focus training to ensure that you will be served with a professional team under ISO9001:2015. Our scope of services includes installations, training, quarterly preventive maintenance, call center support, software upgrade, loaner machine during maintenance*, hot-line* and emergency support during off-office hours or holidays*.

*Conditions apply

We offer several maintenance programs to ensure that you will be able to get the most out of your machines. These includes:

Warranty
For all products, we offer product warranty including labor and spare parts but excluding consumables for the first 12 months from the date of billing. This include initial training, quarterly scheduled maintenance, and unscheduled or emergency repair visit.
Trainings
Trainings are so important to ensure that you can get the best out of what you have paid for. We can tailor our trainings to suit your needs whether in-house or at your premises.
Comprehensive Maintenance Contract (ICM, CCM)
This is equivalent to extended warranty whereby we continue to provide labor and spare parts but excluding consumables for another 12 months after the Warranty has expired. We will give discount for next maintenance contract renewal (conditions applied).
Service Contract
Standard Service Contract (MT) Standard Service Contract include labor for quarterly maintenance and unscheduled or emergency repair visit excluding spare parts, consumables, cost spare part repair, and other applicable expenses. Basic Service Contract (MT-1) Basic Service Contract provides labor for for quarterly maintenance only excluding new parts, consumables, spare part repair, and other applicable expenses. You will receive 50% discount on service fee for unscheduled or emergency repair visit.
No Contract applies
After the first year warranty has expired, customer who wish not to enter any maintenance contract may pay for service fee as per tariff, spare parts, maintenance, and etc.